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Applying the Integrated Care Approach: Skills for the Behavioral Health Care Manager

Activity Type:

  • On Demand Plus

Release Date: 9/27/2018

Expiration Date: 9/30/2020

  • Participation: 1.5



**Before accessing this course, we strongly recommend that you first complete "Applying the Integrated Care Approach: Core".

The care manager plays a pivotal role in the Collaborative Care Model (CoCM). They engage patients, provide behavioral interventions, coordinate information between members of the team, with other providers, and with family members, as well as participate in a unique data-driven process with the psychiatric consultant to make sure patients get the most effective care possible. This course assists care managers in acquiring the knowledge, skills, and attitudes that are crucial for their role in the primary care setting.

This course is supported by the Transforming Clinical Practice Initiative (TCPI)


Supported by Funding Opportunity Number CMS-1L1-15-002 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.



  • General Member - Free
  • Resident-Fellow Member - Free
  • Medical Student Member - Free
  • Non-Member - Free

Course Agenda

This training sequence rests upon a working knowledge of foundational concepts of the CoCM, including the rationale, evidence base, basic principles, and team roles.  Topics include:

Section 1

  • Patient Engagement (21 min)
  • Introducing the CoCM to Patients (5 min)

Section 2

  • Psychiatric Medication Support (20 min)

Section 3

  • Collaborative Care Fundamentals: The Registry (12 min)
  • Caseload Management (25 min)
  • Caseload Review with The Psychiatric Consultant (5 min)
  • Case Presentation Skills (7 min)

Learning Objectives

  • Review the foundational concepts of the Collaborative Care Model;
  • Develop an understanding and skills needed for the care manager’s role in the primary care setting; and
  • Gain a shared understanding of the new roles required by all the members of the Collaborative Care team.

Estimated Time to Complete

Estimated Duration: 1.5 Hours
Program Start Date: September 27, 2018
Program End Date: September 30, 2019

Target Audience

Behavioral Health Care Managers (LCSWs, Psychologists, etc.)

How to Earn Credit

Participants who wish to earn a certificate of completion may do so by completing all sections of the course including the evaluation. After evaluating the program, course participants will be provided with an opportunity to claim and print a certificate of completion showing the date and participation hours earned. CME credit for this training is not available. 

Continuing Education Credit

The American Psychiatric Association (APA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The APA does not designate this enduring activity for AMA PRA Category 1 Credit™. 

Faculty and Planners


  • Anna Ratzliff, M.D., Ph.D., University of Washington
  • John Kern, M.D., University of Washington


  • Kristin Kroeger, American Psychiatric Association
  • Emma Jellen, American Psychiatric Association
  • Lori Klinedinst Whitaker, American Psychiatric Association

Hardware/Software Requirements

This internet-based CME activity is best experienced using Internet Explorer 8+, Mozilla Firefox 3+, Safari 4+. This Web site requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be: Adobe Flash, Adobe Acrobat, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:

  • Flash Player: Adobe Flash Player 10.3+ 
  • Browser: Firefox (latest version), Internet Explorer 8.0+, Safari 7.0+, Microsoft Edge (latest version) or Google Chrome (latest version)
  • Operating System: Windows XP+ or Mac OS X 10.4+ 
  • Internet Connection: 1 Mbps or higher

Minimum Requirements:

  • Windows PC: 500-MHz Pentium II; Windows XP or higher; 128 MB RAM; Video Card at least 64MB of video memory; Macromedia Flash Player 10.3 or higher; Sound Card at least 16-bit; audio playback with speakers for programs with video content
  • Macintosh:Mac OS X 10.4+ or higher with latest updates installed; 1.83MHz Intel Core Duo or faster; RAM: 128MB or more; Video Card: at least 64MB of video memory; Sound Card: at least 16-bit; audio playback with speakers for programs with video content

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All materials copyright American Psychiatric Association ©2018.