Applying the Integrated Care Approach: Skills for the Behavioral Health Care Manager
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Expires on Oct 04, 2025
Credit Offered
1.5 COP Credits

**Before accessing this course, we strongly recommend that you first complete "Applying the Integrated Care Approach: Core".

The care manager plays a pivotal role in the Collaborative Care Model (CoCM). They engage patients, provide behavioral interventions, coordinate information between members of the team, with other providers, and with family members, as well as participate in a unique data-driven process with the psychiatric consultant to make sure patients get the most effective care possible. This course assists care managers in acquiring the knowledge, skills, and attitudes that are crucial for their role in the primary care setting.

This course is supported by the Transforming Clinical Practice Initiative (TCPI)

Supported by Funding Opportunity Number CMS-1L1-15-002 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.

Course Agenda

This training sequence rests upon a working knowledge of foundational concepts of the CoCM, including the rationale, evidence base, basic principles, and team roles.  Topics include:

Section 1

  • Patient Engagement (21 min)
  • Introducing the CoCM to Patients (5 min)

Section 2

  • Psychiatric Medication Support (20 min)

Section 3

  • Collaborative Care Fundamentals: The Registry (12 min)
  • Caseload Management (25 min)
  • Caseload Review with The Psychiatric Consultant (5 min)
  • Case Presentation Skills (7 min)

Learning Objectives

  • Review the foundational concepts of the Collaborative Care Model;
  • Develop an understanding and skills needed for the care manager’s role in the primary care setting; and
  • Gain a shared understanding of the new roles required by all the members of the Collaborative Care team.

Estimated Time to Complete

Estimated Duration: 1.5 Hours
Program Start Date: September 27, 2018
Program End Date: October 4, 2025

Target Audience

Behavioral Health Care Managers (LCSWs, Psychologists, etc.)

How to Earn Credit

Participants who wish to earn a certificate of completion may do so by completing all sections of the course including the evaluation. After evaluating the program, course participants will be provided with an opportunity to claim and print a certificate of completion showing the date and participation hours earned. CME credit for this training is not available. 

Continuing Education Credit

The American Psychiatric Association (APA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The APA does not designate this enduring activity for AMA PRA Category 1 Credit™. 

Faculty and Planners


  • Anna Ratzliff, M.D., Ph.D., University of Washington
  • John Kern, M.D., University of Washington


  • Kristin Kroeger, American Psychiatric Association
  • Lori Klinedinst Whitaker, American Psychiatric Association

Technical Requirements

This internet-based CME activity is best experienced using any of the following:

  • The latest and 2nd latest public versions of Google Chrome, Mozilla Firefox, or Safari
  • Internet Explorer 11+

This Web site requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be: Adobe Flash, Adobe Acrobat Reader, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:

  • Browser: Google Chrome (latest and 2nd latest version), Safari (latest and 2nd latest version), Internet Explorer 11.0+, Firefox (latest and 2nd latest version), or Microsoft Edge (latest and 2nd latest version)
  • Operating System: Windows versions 8.1+, Mac OS X 10.5 (Leopard) +, Android (latest and 2nd latest version), or iOS/iPad OS (latest and 2nd latest version)
  • Internet Connection: 1 Mbps or higher

Minimum Requirements:

  • Windows PC: Windows 8.1 or higher; 1 GB (for 32-bit)/2 GB (for 64-bit) or higher RAM; Microsoft DirectX 9 graphics device with WDDM driver; audio playback with speakers for programs with video content
  • Macintosh: Mac OS X 10.5 or higher with latest updates installed; Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor; 512 MB or higher RAM; audio playback with speakers for programs with video content

For assistance: Contact for questions about this activity | Contact for technical assistance

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