Patient Safety in Psychiatry-1.5 Communication

Video Transcription

Video Summary

The video discusses the importance of excellent communication skills in healthcare. It highlights the need for clinicians and healthcare systems to continuously improve their communication skills to enhance patient rapport and reduce errors. Barriers to effective communication include language, culture, education, and information. Good communication is essential in teamwork and patient safety. Teams should have a common purpose, measurable goals, good cohesion, mutual respect, openness, and leadership. Flattening the authority gradient promotes better communication and teamwork. Physicians must maintain their competence and work together as part of the team. Specific communication formats like SBAR and callbacks can facilitate effective communication. Important moments for communication include transitions in care, handoffs, discharge planning, and error disclosure to patients and families. Proper disclosure includes explanation, admission of responsibility, apology, empathy, and plans for prevention. Apologies should not be feared as they are protected by laws in many states. Good leadership involves bringing the team together to discuss errors and involve patients in the process of improving care.

Keywords

communication skills

healthcare

patient rapport

reduce errors

barriers to communication