APA Annual Meeting 2022 On-Demand Package-Advancing Health Equity Through Crisis Services

Advancing Health Equity Through Crisis Services - Focus on Quality and Data

Video Transcription

Video Summary

The video transcript discusses the importance of measuring the effectiveness of crisis services using process and outcome metrics. The speaker emphasizes the need to focus on preventing unnecessary hospitalizations and reducing suicide rates. Specific metrics, such as the percentage of stabilizations without admission and the number of people kept safe over 30 days, are mentioned. The use of data to identify gaps and improve community crisis responses is highlighted. Additionally, the importance of customer satisfaction and safety in tracking metrics is discussed, including the use of the Net Promoter Score. The speaker also mentions the need for collaboration with external stakeholders and the inclusion of diverse voices in decision-making. Lastly, the video stresses the need for creating an evidence base for crisis services and securing funding and policy support. Unfortunately, no credits were mentioned in the transcript.

Keywords

measuring effectiveness

crisis services

process metrics

outcome metrics

preventing hospitalizations

reducing suicide rates

stabilizations without admission

data-driven decision-making

customer satisfaction

Net Promoter Score

collaboration with stakeholders